HEDQUIST
On Hold

 

FAQ's

How long do your customers spend on hold? What do they listen to - commercials from your competitors on a local radio station? We make you sound good, when you can't be heard.

7 out of 10 business calls are placed on hold.

80% of callers hang up in 30 seconds when placed on silent hold.

Many callers that hang up call the competition.

Less than a third will call back.

Callers placed on silent hold stay on the line for only 20 - 30 seconds.

Callers placed on hold with music stay on the line for up to a minute.

Callers placed on hold with messages and music will stay on the line for up to three minutes.

A telephone guest is 85% more inclined to purchase then an in store guest.

20% of callers who hear messages on hold purchase additional items or services, that's 1 in 5.